OUR PURPOSE, VISION, VALUES, AND CUSTOMER EXPERIENCES ARE ALIGNED​

Every day, we’re living our purpose by transforming our business to exceed our customers’ expectations and to have a positive impact on our communities. Our vision guides our aspiration, while our values guide our behaviours and rituals.

We’re focusing on the strategic customer experiences to achieve our objectives and to deliver on our long-term strategy and growth.

OUR PURPOSE

Helping Kiwis live better every day

Ia tangata, ia rā

OUR VISION

To make sustainable living easy and affordable for everyone

Kia ngāwari, kia utu māmā hoki te noho tiaki taiao a te katoa

OUR VALUES

DO GOOD

Mahi i nga mahi pai

We are one team, standing up for our people, our planet and our communities.

THINK CUSTOMER

Whakaarohia te kaiutu

We put the customer first in everything we do.

OWN IT

Kia haepapa

We walk the talk and make things happen.

OUR STRATEGIC CUSTOMER EXPERIENCE

1

Helping customers to find what they’re looking for, at prices that are great, every time

Range & Value

2

Helping customers to enjoy fast, easy, and reliable ways to get what they need

Availability & Fulfilment

3

Helping customers to have access to affordable solutions that help them live sustainably

Sustainable & Affordable

4

Helping customers to feel recognised and rewarded

Loyalty & Payments

5

Helping customers get easy and high-quality customer service every time

Customer Service

1

Range & Value

Helping customers to find what they’re looking for, at prices that are great, every time

2

Availability & Fulfilment

Helping customers to enjoy fast, easy, and reliable ways to get what they need

3

Sustainable & Affordable

Helping customers to have access to affordable solutions that help them live sustainably

4

Loyalty & Payments

Helping customers to feel recognised and rewarded

5

Customer Service

Helping customers get easy and high-quality customer service every time